OQUO FILTERS LTD – RETURN & REFUND POLICY

Last Updated: 05/08/2025

1. 30-Day Return Policy

You have 30 days from receiving your item to request a return. To qualify:

• Item must be unused, in original condition, and packaging.
• Proof of purchase (receipt/order number) is required.

How to Start a Return:

1. Email store@oquofilters.co.uk with:

• • Your order number
  • Photos of the item (if damaged/defective)

1. We’ll respond within 2 business days with return instructions.

Return Address:

2. Return Shipping & Exceptions

• Customer Pays Return Shipping: We recommend using a tracked service.
• Non-Returnable Items:
  • Sale/discounted items
  • Used or damaged products (not as received)
  • Gift cards

3. Damaged, Defective, or Incorrect Items

• Contact us within 48 hours of delivery with photos.
• We’ll cover return shipping and send a free replacement or refund.

4. Refund Process

• Refunds are processed within 10 business days of receiving your return.
• Funds will appear in your account within 3–10 additional days (varies by bank).
• Late refunds? Email us after 15 business days.

5. Exchanges

• Return the original item first, then place a new order.

6. EU Customers (14-Day Cooling-Off Period)

If shipping to the EU, you may cancel orders within 14 days of receipt (unused, in original packaging). Return shipping costs apply.